In the first instance, it may be helpful to discuss your concerns with the person who is working on your case. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read this firm’s full complaints procedure by clicking the button below.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our conduct. Full details of possible regulatory issues can be found on their website.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.
They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please see their information below:
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ