Making Our Services Accessible to Everyone
At Crane & Staples, we are committed to ensuring that our legal services are accessible to all clients. We understand that everyone has different needs, and we will always do our best to provide practical support and adjustments to help you access our services comfortably and confidently.
If you have any accessibility requirements, please let us know when arranging your appointment or at any stage during your matter. Our team will be happy to discuss how we can support you.
Access to Our Office
We want all visitors to feel welcome and comfortable when visiting our office.
Our office is located on an upper floor, and lift access is available for clients who may find stairs difficult to use. We also have accessible toilet facilities available on site.
If you require any assistance before or during your visit, please let us know in advance and we will be happy to make appropriate arrangements wherever possible.
Our facilities include:
- Lift access to our office
- Accessible toilet facilities
- Assistance from our reception team upon arrival
Communicating in a Way That Works for You
We recognise that people prefer to communicate in different ways. We are happy to communicate using your preferred method, including:
- Telephone
- Post
We will work with you to ensure information is provided in the way that best meets your needs and circumstances.
We are committed to providing an accessible service while continuing to meet our professional and legal obligations. Where identification, verification or other regulatory checks are required, we will work with you to complete these processes in a way that takes your accessibility needs into account wherever possible.
Accessible Documents and Communications
We can make reasonable adjustments to our written communications wherever possible, including:
- Using larger font sizes
- Adapting document formatting for improved readability
- Providing documents electronically where preferred
- Using clear, straightforward language wherever possible
If there is a particular format that would help you access information more easily, please speak to your solicitor or a member of our team.
Supporting Individual Needs
Every client is different, and we are committed to treating everyone with dignity, respect and understanding.
Whether you have a physical disability, sensory impairment, a neurodiverse condition, a long-term health condition, or another accessibility requirement, we encourage you to tell us how we can help. We will always seek to make reasonable adjustments wherever possible to ensure you can access our services.
Get in Touch
If you would like to discuss any accessibility requirements before your appointment, please contact us and we will be happy to help.
📞 01707 329333
📧 law@crane-staples.co.uk
We are committed to providing a welcoming, accessible and inclusive service for everyone in our community.