I joined Crane & Staples in 2012 and became the IT Documents and Projects Manager in 2018.
I create and develop documents, procedures and workflows that are tailor-made to the firm’s requirements. I also train my colleagues to use the case management system, and assist them with general IT enquiries.
I was part of the team that developed our outsourced typing process, to ensure that letters and documents were dealt with efficiently. This gave me the opportunity to work across all departments of the firm and I have been able to use this knowledge in my role as IT Documents and Projects Manager.
Outside the office
I have a First Class Degree in English Language and a Masters in Creative Writing.