When I joined Crane & Staples in 2012, the firm had just started to send their dictations to an outsourcing company. I was part of the team that developed the process to ensure that letters and documents were dealt with efficiently. This gave me the opportunity to work across all departments of the firm.
In April 2018, I became the IT Documents and Projects Manager. I create and develop documents, procedures and workflows that are tailor-made to the firm’s requirements. I also train my colleagues to use the case management systems, and assist them with general IT enquiries.
Outside the office
I recently obtained a First Class Degree in English Language and am now studying for a Masters in Creative Writing.